Oct 6, 17:16 AEDT
Completed - Your refreshed My Squiz customer support portal is now up and running!
You can now access a wide range of support resources with just a few clicks.
Whether you have a question, need assistance, or want to track the progress of your requests, My Squiz has you covered.
We believe this portal will not only streamline your interactions with our support team but also empower you to get the most out of your Squiz DXP and services.
If you’re an existing user take the opportunity to check it out - https://my.squiz.net .
Be sure to follow the prompts when you go to the new login for the first time and click the “Forgot password” link to reset your password.
Explore or get familiar with our new training course here. - https://shorturl.at/vABEW
If you’d like to request access please be in touch with your Account Manager or raise a request through your organisation’s authorised representative.
For customers with active projects with us, still continue to access your Jira boards with your original credentials at the old URL - https://jira.squiz.net/ - these are separate to the new credentials rolled out today for My Squiz.
We sincerely thank you for your patience and understanding during the downtime.
If you encounter any issues or have any questions, please don't hesitate to reach out by phone to our support team:
Australia: (+61) 1300077849
New Zealand: (+64) 48050098
UK / Europe: (+44) 8082677849
Poland: (+48) 918522285
U.S: (+1) 8773940640
Thank you for being a valued part of our community.
Your Squiz team.
Oct 6, 16:11 AEDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 6, 15:57 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:55 AEDT
Scheduled - Upcoming scheduled maintenance notice
Your refreshed My Squiz portal will go live on Friday morning, October 6th AEDT. Your https://my.squiz.net/ URL will stay the same and everything else you know and love will still be there – only better.
DOWNTIME
There may be some downtime to My Squiz and delays in processing tickets.
ANZ: Friday, 06/10/2023, 6:00 am – 10:00 am AEDT.
EMEA: Thursday, 05/10/2023, 8:00 pm – 12:00 am BST.
US: Thursday, 05/10/2023, 12:00 pm – 4:00 pm PT.
During the planned outage if you need any urgent support please reach out to us via phone.
Australia: (+61) 1300077849
New Zealand: (+64) 48050098
UK / Europe: (+44) 8082677849
Poland: (+48) 918522285
U.S: (+1) 8773940640
If you encounter any further issues over the weekend, don’t hesitate to contact us via phone.
Curious about your refreshed My Squiz? Take a sneak peek at the new portal and prepare yourself with our new My Squiz online training. - https://shorturl.at/bsEP1